TAPESTRY

SHIPPING

I prefer to use a courier service to ship as they are quicker and more reliable. Generally, I will use the services of TNT. A tracking number will be emailed to you once the courier is booked. 

Shipping a tapestry within Australia ranges between $20 and $65. International shipping averages around $105 per package. International postal services and systems may require the purchaser to pay additional customs fees or duty taxes at customs.  

If you are ordering from the Middle East please contact me for a quote.

HOW TO HANG THE TAPESTRY?

Your tapestry will come with instructions and hardware to hang. I recommend hanging your tapestry on two nails. Have nails close enough together so they are hidden within the wool. 

HOW DO I CLEAN THE TAPESTRY?

Take your tapestry outside and give it a gentle shake to release any dust particles. Any dust gathered on the dowel can be brushed away with a dry hand. Never use a damp cloth or cleaning products, as dye may bleed.

WILL THE TAPESTRY STAIN MY WALL?

Your tapestry shouldn't leave any marks on the walls. However, if you were to rub the strands into your wall, you would probably see a mark. When you hang your tapestry gently comb the strands in a downward motion, this may leave some tinting on your fingers. Once hung I would avoid touching. This will keep your walls and fingers free of dye. 

WHY IS MY PHONE NUMBER REQUIRED AT CHECKOUT?

Due to the value of each product, a signature is required upon delivery. In order to make sure you are able to sign for your package, text notifications from TNT are sent. If you will not be available to sign for your package, please provide a shipping address where it can be accepted and signed for. Packages returned will require additional shipping costs to be sent out again.  

SENT A FACEBOOK MESSAGE/INSTAGRAM DM AND HAVEN'T HEARD BACK. WHY?

If I've not replied to your message my apologies. I am using various platforms and keeping on top of them all is difficult. The best way to contact me is email info@fatrabbittapestry.com.au